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I bought a Santa Cruz Nomad 4 C from Granary Cycles, I was given an outstanding price which included part exchanging my orange 5. From the get go I received brilliant customer service from Jack. He remained professional and helpful from the very start. I did unfortunately receive my bike with a small amount of damage which happened in transit. However I spoke to Jack about this and he came up with a solution to take it to a composite bike specialist so it could be professionally repaired. The bike came back gleaming and you wouldn't even know there was damage to the paint! Jack was extremely helpful throughout this time and offered an excellent service. I would highly recommend this company to anyone looking for a bike as Jack and the team at granary cycles are simply amazing at what they do. If you ever have any doubts I would say the reviews speak for themselves. Miles better than any shop and the customer service you receive is great. Thank you very much to Jack and the team.
Entered the competition for the hope f20 flats and won � got a message straight away asking what colour I would like and my postage address to send out which came pronto and brand new......defo gained a new customer here �
Edward John Greenwood
Great service, such good prices, fully recommend these guys �
Brilliant communication throughout the purchase of new bike.. very helpful highly recommend granary cycles to anyone !!
Compre un cuadro YT Capra y todo perfecto muy serios y siempre en comunicación con el cliente 100% recomendable ��
I was lucky enough to win their recent competition. My prize was shipped out very quickly and well packaged so no damage could occur to it. Five star service and company
Great service,perfect communication.
Scott G Miller
Got my hope tech 35Ws today. Great communication and speedy delivery. Look good with the orange pro 4's and on my way to my dream bike build. Thank you :)
Absolutely first class customer service from Jack & Granary Cycles! I bought the Pure Components Carbon 4T wheelset that were on offer. Right from the initial enquiry, Jack assisted with the process & kept me updated. The wheel build had about a 1 week lead time but when they did arrive, I was over the moon. These wheels are awesome! Far better than the factory fit alloy rims, lighter & stronger. I had them built with Hope Pro 4 hubs & Sapim strong spokes, as the wheels were for my Turbo Levo E-bike, so needed something to take the extra weight. So far they have taken some punishment! Top marks Granary Cycles!
Jack is great to deal with. Accommodated my needs and delivered on his promise of getting my carbon wheel-set to my spec and within timeframe. As for the build, 29er 40mm carbon rims on hope pro4 boost hubs, the wheels are outstanding. Saved me 1Kg in weight over my old wheels, super stiff and staggering increase in grip with a much bigger contact patch. Genuinely shocked at the difference in performance. Worth every penny. Watch out ENVE.
Spot on service thank you very much Jack, fast, responsive and well described bike. Would definitely recommend and use Granary Cycles in the future. Delivery was fast, easy to monitor and a well packed bike received.
Each store should work like this.
Amazing price on a new Santa Cruz Nomad 4 Carbon frame and very helpful staff. Not much more to say apart from they got the job done perfectly and I'm very happy I used Granary Cycles, top marks �
Super happy with my purchase and service. Thanks Jack.
I would like to show to Jack - Granary Cycles all my gratitude and esteem for your seriousness and courtesy in the whole negotiation. Honestly I'm really satisfied and aware of being able to count on Granary Cycles for other future purchases. Thanks a lot
Thanks a lot to GC, Superfast service and support, fast feedback and the best prices. Im from Sweden and he have really put time in to help me get all components I wanted. Shipping was only 4 days from he send it out, and me having all parts at home. Im really satisfied, this is what we call job well done!
Bought my beautiful Scott from granary. They were very prompt replying to all my annoying questions I had before I purchased. Delivery was speedy and well packed. Thank you Granary �
Great experience with this shop, quick response, really helpful. Couldn’t have asked for a better service. Cheers guys!
I would highly recomend them, i found them on pinkbike buy and sell , and seamed they always had good offers, so i decided to give it a try and bought a hightower lt wich just arrived a couple of days ago and i live in canary islands, jack was very helpfoul with my questions and responded very fast to my questions. any way frame ariveed spotless as agreed. easy strait forward no fuss thank you again.
Excellent top bike shop no bull just quality from the staff to the top end biking gear thanks for a relaxing ride and received in the same week � wow
What can I say about Granary Cycles and the service from Jack!? Outstanding! I think from reading reviews and comments from others it is clear that Granary Cycles puts the customer first, listening to what the customer wants and delivering it in a positive, friendly manner. I was almost pushed away from using Granary Cycles due to comments from larger bike stores, i don't know if this is scare mongering or what. I purchased the new nomad V4 frame off Jack and through contact over the phone and email Jack put me at ease taking care of everything. Above and beyond Jack was taking time out of his day even after work hours emailing me at 10pm at night to keep me up to date at every point of my order. I've got nothing but positive comments to give Jack, and Granary Cycles. I will be using them a lot more for any future purchases including parts. Service provided I can say is an even better than that of my local bike shop that even after spending thousands in there you don't walk out feeling like you have been provided a tailored, individual service that is exactly what you were looking for. Thanks for everything Jack! pics to follow once she is built!
Personal, commited and responsive. What more could you possible ask for?