I would like to show to Jack - Granary Cycles all my gratitude and esteem for your seriousness and courtesy in the whole negotiation. Honestly I'm really satisfied and aware of being able to count on Granary Cycles for other future purchases.
Thanks a lot
Thanks a lot to GC, Superfast service and support, fast feedback and the best prices. Im from Sweden and he have really put time in to help me get all components I wanted. Shipping was only 4 days from he send it out, and me having all parts at home. Im really satisfied, this is what we call job well done!
I would highly recomend them, i found them on pinkbike buy and sell , and seamed they always had good offers, so i decided to give it a try and bought a hightower lt wich just arrived a couple of days ago and i live in canary islands, jack was very helpfoul with my questions and responded very fast to my questions. any way frame ariveed spotless as agreed. easy strait forward no fuss thank you again.
What can I say about Granary Cycles and the service from Jack!?
Outstanding! I think from reading reviews and comments from others it is clear that Granary Cycles puts the customer first, listening to what the customer wants and delivering it in a positive, friendly manner. I was almost pushed away from using Granary Cycles due to comments from larger bike stores, i don't know if this is scare mongering or what. I purchased the new nomad V4 frame off Jack and through contact over the phone and email Jack put me at ease taking care of everything.
Above and beyond Jack was taking time out of his day even after work hours emailing me at 10pm at night to keep me up to date at every point of my order.
I've got nothing but positive comments to give Jack, and Granary Cycles. I will be using them a lot more for any future purchases including parts.
Service provided I can say is an even better than that of my local bike shop that even after spending thousands in there you don't walk out feeling like you have been provided a tailored, individual service that is exactly what you were looking for.
Thanks for everything Jack!
pics to follow once she is built!
Sold a second hand SC frame to Granary last year and recently purchased a second hand Rock Shox Monarch RCT3 from them. Both times were spot-on in terms of communication, honesty, info exchanged etc. Would (and do) recommend Granary Cycles and will almost certainly use again 😀
Amazing customer service, incredibly quick response time, the part exchange process was hassle free and Jack gave me a really fair price on my part ex and an amazing price on my new bike. Couldn’t recommend anymore completely faultless from start to end. Cheers Jack.
Word of warning for NEW Santa Cruz purchases.
I part exchanged my Santa Cruz frame for a brand new Santa Cruz frame, everything went smoothly initially.
However, there was a technicality that arose when I spoke with Cyclehighlands Ballater regarding the warranty and this has been raised with the UK importer and now with Santa Cruz. Cyclehighlands and Jungle secured a new frame for me and covered my losses.
I could not register for warranty with Santa Cruz, as technically Jack of Granary Cycles was the first owner as the frame had been sold through an EU authorised dealer who may be investigated. Granary Cycles are not authorised dealers, they didn't claim to be either, but from communication I presumed when a supplier was mentioned, that would have been Jungle in the UK. Jack said he'd honour the warranty, but that's not what I bought a brand new frame for...I want the warranty. If Granary vanishes, so would my warranty.
Jack did refund me over a few days which was a bit unnerving, but he came through with the full refund which was good of him. I should note that I put my faith in him in as I was sending my frame back to somewhere that doesn't have a physical shop or store. I could have been left with nothing in theory if Granary Cycles went underground and I took the risk.
Overall I have given 3 stars as he's not a bad guy, I just felt deceived, especially when spending thousands of pounds. If you are buying a used bike from Granary Cycles, I wouldn't have concerns as the communication was good for the PX.
Just received my large Bronson frame from Jack. Very pleased with it and the excellent service and communication. Would definitely spread the word about how good Granary cycles are and be in touch with Jack again in the future. Thanks again Jack!