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Great service,perfect communication.
Scott G Miller
Got my hope tech 35Ws today. Great communication and speedy delivery. Look good with the orange pro 4's and on my way to my dream bike build. Thank you :)
No hassle, good communication, obviously cares about mountain bikes/bikers, good deal offered by a trustworthy company. recommended, will use again
Absolutely first class customer service from Jack & Granary Cycles! I bought the Pure Components Carbon 4T wheelset that were on offer. Right from the initial enquiry, Jack assisted with the process & kept me updated. The wheel build had about a 1 week lead time but when they did arrive, I was over the moon. These wheels are awesome! Far better than the factory fit alloy rims, lighter & stronger. I had them built with Hope Pro 4 hubs & Sapim strong spokes, as the wheels were for my Turbo Levo E-bike, so needed something to take the extra weight. So far they have taken some punishment! Top marks Granary Cycles!
Jack is great to deal with. Accommodated my needs and delivered on his promise of getting my carbon wheel-set to my spec and within timeframe. As for the build, 29er 40mm carbon rims on hope pro4 boost hubs, the wheels are outstanding. Saved me 1Kg in weight over my old wheels, super stiff and staggering increase in grip with a much bigger contact patch. Genuinely shocked at the difference in performance. Worth every penny. Watch out ENVE.
Spot on service thank you very much Jack, fast, responsive and well described bike. Would definitely recommend and use Granary Cycles in the future. Delivery was fast, easy to monitor and a well packed bike received.
Each store should work like this.
Amazing price on a new Santa Cruz Nomad 4 Carbon frame and very helpful staff. Not much more to say apart from they got the job done perfectly and I'm very happy I used Granary Cycles, top marks �
Super happy with my purchase and service. Thanks Jack.
I would like to show to Jack - Granary Cycles all my gratitude and esteem for your seriousness and courtesy in the whole negotiation. Honestly I'm really satisfied and aware of being able to count on Granary Cycles for other future purchases. Thanks a lot
Thanks a lot to GC, Superfast service and support, fast feedback and the best prices. Im from Sweden and he have really put time in to help me get all components I wanted. Shipping was only 4 days from he send it out, and me having all parts at home. Im really satisfied, this is what we call job well done!
Bought my beautiful Scott from granary. They were very prompt replying to all my annoying questions I had before I purchased. Delivery was speedy and well packed. Thank you Granary �
Great experience with this shop, quick response, really helpful. Couldn’t have asked for a better service. Cheers guys!
I would highly recomend them, i found them on pinkbike buy and sell , and seamed they always had good offers, so i decided to give it a try and bought a hightower lt wich just arrived a couple of days ago and i live in canary islands, jack was very helpfoul with my questions and responded very fast to my questions. any way frame ariveed spotless as agreed. easy strait forward no fuss thank you again.
Excellent top bike shop no bull just quality from the staff to the top end biking gear thanks for a relaxing ride and received in the same week � wow
What can I say about Granary Cycles and the service from Jack!? Outstanding! I think from reading reviews and comments from others it is clear that Granary Cycles puts the customer first, listening to what the customer wants and delivering it in a positive, friendly manner. I was almost pushed away from using Granary Cycles due to comments from larger bike stores, i don't know if this is scare mongering or what. I purchased the new nomad V4 frame off Jack and through contact over the phone and email Jack put me at ease taking care of everything. Above and beyond Jack was taking time out of his day even after work hours emailing me at 10pm at night to keep me up to date at every point of my order. I've got nothing but positive comments to give Jack, and Granary Cycles. I will be using them a lot more for any future purchases including parts. Service provided I can say is an even better than that of my local bike shop that even after spending thousands in there you don't walk out feeling like you have been provided a tailored, individual service that is exactly what you were looking for. Thanks for everything Jack! pics to follow once she is built!
Personal, commited and responsive. What more could you possible ask for?
Sold a second hand SC frame to Granary last year and recently purchased a second hand Rock Shox Monarch RCT3 from them. Both times were spot-on in terms of communication, honesty, info exchanged etc. Would (and do) recommend Granary Cycles and will almost certainly use again 😀
Amazing customer service, incredibly quick response time, the part exchange process was hassle free and Jack gave me a really fair price on my part ex and an amazing price on my new bike. Couldn’t recommend anymore completely faultless from start to end. Cheers Jack.
I’ve had 2 Santa Cruz frames off Jack now, and done a part ex with him. Everything went perfectly in each transaction. I wouldn’t hesitate from buying from him again. �
Fantastic service in the PX of my old bike for w Nomad CC, lots on communication and swift delivery after receiving my bike, highly recommended!!!!
Word of warning for NEW Santa Cruz purchases. I part exchanged my Santa Cruz frame for a brand new Santa Cruz frame, everything went smoothly initially. However, there was a technicality that arose when I spoke with Cyclehighlands Ballater regarding the warranty and this has been raised with the UK importer and now with Santa Cruz. Cyclehighlands and Jungle secured a new frame for me and covered my losses. I could not register for warranty with Santa Cruz, as technically Jack of Granary Cycles was the first owner as the frame had been sold through an EU authorised dealer who may be investigated. Granary Cycles are not authorised dealers, they didn't claim to be either, but from communication I presumed when a supplier was mentioned, that would have been Jungle in the UK. Jack said he'd honour the warranty, but that's not what I bought a brand new frame for...I want the warranty. If Granary vanishes, so would my warranty. Jack did refund me over a few days which was a bit unnerving, but he came through with the full refund which was good of him. I should note that I put my faith in him in as I was sending my frame back to somewhere that doesn't have a physical shop or store. I could have been left with nothing in theory if Granary Cycles went underground and I took the risk. Overall I have given 3 stars as he's not a bad guy, I just felt deceived, especially when spending thousands of pounds. If you are buying a used bike from Granary Cycles, I wouldn't have concerns as the communication was good for the PX.
Very happy with my purchase, Jack was very helpful with the questions I had and delivery was supper fast.